Frequently Asked Questions

Why are my bank accounts transactions not downloaded, if they are already registered?

Banks authorize the download of transactions only on the date the account was registered. That is, if you registered your accounts on April 27, 2020 and try to synchronize on May 1, 2020, only the date of April 27, 2020 will be downloaded. If you want to synchronize on May 1, 2020, you must enter Xunnel.com and register your bank account from the "Create account" button on May 1, 2020.

Do I have to register my accounts every time I synchronize?

Yes, banks work with a security mechanism of validity in credentials, which have an expiration time of 1 minute.

How often do movements sync to Odoo?

Every time you press the "Synchronize" button in the accounting journals.

Is it a manual or automatic process?

It is semi-automatic, since you have to register your bank account at Xunnel.com every time and then press "Synchronize" in the newspaper.

What is the support response time?

24 a 48 Hrs - De Lunes a Viernes (días laborales)

Is there a package for configuring the App?

Yes, for initial configuration we have a basic package of 5 hrs, in which we install and train you to use Xunnel in your Odoo instance.

What support does the license payment guarantee cover?

Both in the monthly and annual contracts, you will have Xunnel error correction support, remembering that your contract must be in force.

Is the migration (use of new version) of Xunnel cost?

We have a migration schedule, if you want us to migrate you earlier if it has a cost, we usually release the new version of Xunnel in the month after the release of a new version of Odoo (October of each year).

Do you download 500 invoices and 500 bank transactions, or 1000 movements in total?

Correct, the transactions go separately.

When I download an invoice to Odoo, is the invoice automatically created for me?

No, the XML files remain in your database ready to be processed with 2 clicks, once the invoices are processed they remain in the accounting in draft mode to be reviewed and / or corrected.

If I have already created a supplier invoice in Odoo and Xunnel, the download of the SAT, does Odoo recognize it or duplicate the invoice?

Invoices are not duplicated, it is validated that the UUID of the invoice is unique in Odoo, if it already exists you will receive a message that it cannot be processed because an invoice related to that UUID already exists.

Who bills the Xunnel service?

Xunnel is a product of Vauxoo SA de CV, invoices are issued by Vauxoo.

What banks can I sync?

Visit our site at https://xunnel.com/aboutus, there you can see the banks with which we synchronize. And we remind you that this list is growing regularly.

How many banks or bank accounts can I sync?

The ones you want.

Can I use Xunnel in other countries?

Yes, there are several foreign banks that you can find here: https://xunnel.com/aboutus

Does it work in Odoo Community?

No, since it depends on Mexican accounting.

What Versions of Odoo Enterprise Does It Work In?

It works in versions 11, 12 and 13.

What modules in Odoo do you need to operate?

In version 11 it requires the Odoo Accounting module, for versions 12 and 13 it requires Accounting and Documents (if you are going to download XMLs from the SAT).

Can I operate Xunnel in Mexico without Vauxoo location?

You can use bank account synchronization, but not vendor invoice download.

¿Qué pasa si configuro la cuenta en el diario para sincronizar con Xunnel y no le establezco una fecha de ultima sincronización?

Al no poner una fecha de inicio, Xunnel traerá la máxima cantidad de transacciones que permita el banco, en algunos casos pueden ser 2 o 3 meses.

Es importante tener en cuenta que si dejas la fecha vacía Xunnel mezclará las transacciones que encuentre con las transacciones que existen en tu base de datos, esto podría generar inconsistencias.

How can I delete an account?

1.- Go to Accounts
2.- Select the account you want to delete
3.- Enter the account number
4.- Select delete button

Banks